Your Customer Rights

In our pledge to provide you with the highest quality care of your cat and home, we proudly recognize and respect the following rights for which we strongly believe you possess when it comes to hiring a person to come into your home and care for your beloved feline family member. These rights stand true regardless of whether you hire our services or that of another company because they are the foundation to a deep and lasting professional relationship with your sitter that is built upon trust, transparency, and accountability. When a sitter’s actions fail to meet these rights, they should take full responsibility for such inappropriate and unprofessional behavior. Your trust should not be violated or taken advantage of. 

Therefore, we believe you have the right to:

  • We will never let other persons know that you are away on vacation.

  • We will never snoop around or rummage through your personal belongings.

  • We will never bring another person or animal into your home while conducting the care.

  • We will never duplicate your keys without your express written approval.

The last thing you need when preparing for a well deserved vacation is the frantic need to find another caregiver on short notice because your previous sitter just cancelled. We want you to experience the highest enjoyment and peace of mind on your vacation, knowing that you have a reliable and conscientious sitter who will always be there to care for you cat and home. In the extreme and rare event that your sitter is unable to carry out their care duties because of illness or injury, we have backup sitters who can fill in.

The last thing you need when preparing for a well deserved vacation is the frantic need to find another caregiver on short notice because your previous sitter just cancelled. We want you to experience the highest enjoyment and peace of mind on your vacation, knowing that you have a reliable and conscientious sitter who will always be there to care for you cat and home. In the extreme and rare event that your sitter is unable to carry out their care duties because of illness or injury, we have backup sitters who can fill in.

We understand how important integrity and honesty are in this job-especially given the immense responsibility required in properly ensuring the safety and security of your beloved cat and home. Therefore we are glad to demonstrate our superior professionalism and decorum each of our sitters exemplify each and every visit.

We get it. Leaving your cat behind to go on a trip for even a few days can be a very nerve-wracking experience that casts a cloud of uncertainty and fear over the entire trip. You deserve to have peace of mind in knowing how your cat is doing each day. That is why we gladly offer daily visit updates via text or email sent by the sitter to let you know your kitty is doing. They will mention such things as the appetite and energy level of your cat, their litter box usage, what they enjoyed doing with the sitter, and any issues, concerns or questions they observed during the sitting.

Proper cat sitting includes acute monitoring of your cat’s health and behavior. We don’t just come over and play with your cat or just throw a bowl of food down and leave, hoping for the best. We actively observe your cat’s behavior and appetite and notify you immediately of any concerns. And we are fully prepared to take your cat to the nearest emergency veterinary hospital should something urgent with your cat’s health necessitate such a decision. It is the right thing to do and something we want done for our own cats while we’re away.

Proper cat sitting includes acute monitoring of your cat’s health and behavior. We don’t just come over and play with your cat or just throw a bowl of food down and leave, hoping for the best. We actively observe your cat’s behavior and appetite and notify you immediately of any concerns. And we are fully prepared to take your cat to the nearest emergency veterinary hospital should something urgent with your cat’s health necessitate such a decision. It is the right thing to do and something we want done for our own cats while we’re away.

The last thing you want is to return home from your trip and immediately have to start cleaning up messes your sitter made. That’s why we love to leave your home as clean or cleaner than when you left so that it doesn’t even look like you ever left home.

If you are not satisfied with our level of care for your cat and home after the completion of the requested sitting services, we will issue a full refund for the entire invoice. We firmly stand behind our commitment to superior cat sitting services and exceptional business ethics, holding ourselves to the highest accountability. You expect and deserve exceptional cat care and customer service.