Service Policies

In order to provide the best service for you, your cats, and our staff,we have established the following policies.

In order to ensure the highest quality care and to your exact instructions, we do not share cat or home care duties with any other persons besides The Comforted Kitty cat sitter you have hired to provide such care. This is based off of many past experiences that put the safety and welfare of the cat and home at serious risk and so we are strict about this policy.

Payment for sittings booked must be paid in full before the start of the first scheduled sitting. We welcome accepting the following payment methods: check, cash, Venmo, Chase QuickPay, Zelle, Square Cash, Google Pay. Currently we do not accept credit cards.

For the health and safety of your cat and home, we do not accept visits less frequent than once daily.

Regarding your home keys, we request two working copies be provided at the time of the initial consultation meet and greet (one set as a backup in case the other is lost or other emergency occurs). If you are not able to provide a second set, please let us know so that we can discuss other options for a backup set.

If your apartment complex does not allow duplicating the necessary keys or fobs or you are otherwise unable to give us a single set at the initial consultation, a $10 pickup fee will be charged for the sitter to pick them up from you at a later date before the start of the first scheduled sitting.

If you choose not to have us hold your keys on file for future sitting requests, a $10 key pickup fee will apply the next time you request services. If you choose to have us return the keys at a later date, a $10 key return fee will apply.

Alternatively, we welcome having keys stored securely in a lockbox for the sitter to retrieve on the first visit and return to it on the last visit. This avoids all of the fees and extra liability noted above. And it makes things very simple to coordinate for future sitting requests.

Please note we do not allow clients to drop off or pickup keys from an employee’s home for privacy reasons.

Coordination of keys must be made at least 3 days prior to trip departure.

If your cat requires medication, be sure to notify us in advance so that we can confirm we have a sitter available to administer particular medications (such as ointments, pills, injections, etc.). There is no additional charge but services may be limited based on the temperament of your cat.

Upon your return home, we request that you contact us via email, text, or phone. If we do not hear from you within 24 hours from the last scheduled sitting, we will visit with your cat to ensure they are safe. This will be charged as a normal visit rate.

We try very hard to accommodate last minute requests. However, we cannot guarantee such requests as it usually requires rearranging planned schedules.

Therefore:

Service requests submitted less than 24 hours prior to first sitting incur a $35 rush fee

In the event that your cat requires immediate, emergency medical attention, our sitters will make every effort to notify you before approving veterinary care at your specified emergency vet office. If this office is unavailable, your cat will be taken to the nearest 24 hour emergency vet office. If we cannot reach you, we will try contacting your emergency contacts. We will keep you informed throughout treatment. Cat owner is responsible for payment and reimbursement for all veterinary costs upon their return.

All time spent by the sitter, such as transporting the cat, waiting at the vet office, and picking up medication will be charged at the rate of $32 per 30 minutes

We request that the cat owner provide the necessary amounts of food, treats, litter bags, medication (if necessary), and other necessary supplies to last through the entire scheduled visits period. If supplies run out and it is necessary for the cat sitter to purchase additional supplies, client will be charged for the reimbursement of the cost of the goods as well as a $30 pickup fee. During holiday periods, the fee is $60, due to the severe time constraints.

We would be more than happy to schedule additional consultations at the client’s request. Each additional consultation is $15. On designated holidays, there is an additional $15 holiday fee ($30 fee total).

Veterinary trips for emergency treatment, wait time for emergency home repair, search for cat(s) that escaped confinement, and other special circumstances are charged at a rate of $32 per half-hour sitter is working for the client.

​There are NO cash refunds or credits given for a client returning home early from a trip. This is in consideration of the schedule the sitter has carefully planned out in advance.

Cancellation of a sitting with less than 48 hours notice from the start of the first scheduled date will incur a $25 fee. This policy applies only to dates not  specified in the holiday periods listed below.

*Please note: There are no cash refunds or credits given for early returns during the holiday periods listed below.

The holiday 2018 periods are understood as such:

MLK Day (Friday, Jan 12 – Monday, Jan 15)

Easter (Friday, March 30 – Monday, April 2)

Memorial Day (Friday, May 25 – Monday, May 28)

July 4th (Monday, July 2 – Thursday, July 5)

Labor Day (Friday, Aug 31 – Monday, Sept. 3)

Columbus Day (Friday, Oct 5 – Monday, Oct 8)

Veteran’s Day (Friday, Nov 9 – Monday, Nov 12)

Thanksgiving (Friday, Nov 18 – Tuesday, Nov 26)

Christmas (Tuesday, Dec 18 – Thursday, Jan 3, 2019)

Columbus Day Holiday:
-Full payment is due on September 28 or by the start of the first scheduled sitting, whichever comes first.
-There are no refunds or credits for cancellations between Friday, Oct 5 – Monday, Oct 8.
-Cancellation requests made between September 28 and October 4 will be applied as credit for future sittings.

Veterans Day Holiday:
-Full payment is due on November 2 or by the start of the first scheduled sitting, whichever comes first.
-There are no refunds or credits for cancellations between Friday, Nov 9 – Monday, Nov 12.
-Cancellation requests made between November 2 and November 8 will be applied as credit for future sittings.

Thankgiving Holiday: 
$15 fee on Thursday, November 22 itself but none of the surrounding dates.
-Full payment is due upon booking for any sittings scheduled between November 18-26
-Changes or cancellations with at least 21 days advance notice prior to first visit are 100% refundable as credit for entire schedule that can be used for future sittings. No cash refunds will be given.
-Changes or cancellations with less than 21 days advance notice prior to first visit are nonrefundable and cannot be used as credit towards future sittings.

 

Christmas/New Year’s Holiday: 
$15 fee on Dec. 24, 25, 31 and Jan 1, 2019.
-Full payment is due upon booking for any sittings scheduled between December 18 – January 3, 2019
-Changes or cancellations with at least 21 days advance notice prior to first visit are 100% refundable as credit for entire schedule that can be used for future sittings. No cash refunds will be given.
-Changes or cancellations with less than 21 days advance notice prior to first visit are nonrefundable and cannot be used as credit towards future sittings.

For any sitting requests during the Thanksgiving holiday period (November 18-26) and Christmas/New Year’s holiday period (December 18 – January 3, 2019), we require a 3 daily visits minimum order.

Martin Luther King Jr. Day Holiday: 
-$15 fee on January 21 itself but none of the surrounding dates.
-Full payment is due on January 18 or by the start of the first scheduled sitting, whichever comes first. 
-There are no refunds or credits for cancellations between Friday, Jan 18 – Tuesday, Jan 22. 
-Payment for any other dates outside of the period listed above can be used as credit towards future sitting requests unless the cancelled sittings are a result of an early return home after which the first scheduled sitting has commenced. No refunds or credits will be issued for such cancellations.
Presidents’ Day Holiday: 
-$15 fee on February 19 itself but none of the surrounding dates.
-Full payment is due on February 17 or by the start of the first scheduled sitting, whichever comes first. 
-There are no refunds or credits for cancellations between Monday, Feb 17 – Tuesday, Feb 21. 
-Payment for any other dates outside of the period listed above can be used as credit towards future sitting requests unless the cancelled sittings are a result of an early return home after which the first scheduled sitting has commenced. No refunds or credits will be issued for such cancellations.
Easter Day Holiday: 
-$15 fee on April 21 itself but none of the surrounding dates.
-Full payment is due on April 16 or by the start of the first scheduled sitting, whichever comes first. 
-There are no refunds or credits for cancellations between Friday, Apr 19 – Tuesday, Apr 23. 
-Payment for any other dates outside of the period listed above can be used as credit towards future sitting requests unless the cancelled sittings are a result of an early return home after which the first scheduled sitting has commenced. No refunds or credits will be issued for such cancellations.
Memoral Day Holiday: 
-$15 fee on May 27 itself but none of the surrounding dates.
-Full payment is due on May 24 or by the start of the first scheduled sitting, whichever comes first. 
-There are no refunds or credits for cancellations between Friday, May 24 – Wednesday, May 29. 
-Payment for any other dates outside of the period listed above can be used as credit towards future sitting requests unless the cancelled sittings are a result of an early return home after which the first scheduled sitting has commenced. No refunds or credits will be issued for such cancellations.
Independence Day Holiday: 
-$15 fee on July 4 itself but none of the surrounding dates.
-Full payment is due on July 2 or by the start of the first scheduled sitting, whichever comes first. 
-There are no refunds or credits for cancellations between Tuesday, Jul 2 – Saturday, Jul 6. 
-Payment for any other dates outside of the period listed above can be used as credit towards future sitting requests unless the cancelled sittings are a result of an early return home after which the first scheduled sitting has commenced. No refunds or credits will be issued for such cancellations.
Labor Day Holiday: 
-$15 fee on September 2 itself but none of the surrounding dates.
-Full payment is due on August 30 or by the start of the first scheduled sitting, whichever comes first. 
-There are no refunds or credits for cancellations between Friday, Aug 30 – Tuesday, Sep 3. 
-Payment for any other dates outside of the period listed above can be used as credit towards future sitting requests unless the cancelled sittings are a result of an early return home after which the first scheduled sitting has commenced. No refunds or credits will be issued for such cancellations.
Columbus Day Holiday: 
-$15 fee on October 14 itself but none of the surrounding dates.
-Full payment is due on October 12 or by the start of the first scheduled sitting, whichever comes first. 
-There are no refunds or credits for cancellations between Saturday, Oct 12 – Wednesday, Oct 16. 
-Payment for any other dates outside of the period listed above can be used as credit towards future sitting requests unless the cancelled sittings are a result of an early return home after which the first scheduled sitting has commenced. No refunds or credits will be issued for such cancellations.
Veteran’s Day Holiday: 
-$15 fee on November 11 itself but none of the surrounding dates.
-Full payment is due on November 8 or by the start of the first scheduled sitting, whichever comes first. 
-There are no refunds or credits for cancellations between Friday, Nov 8 – Tuesday, Nov 12. 
-Payment for any other dates outside of the period listed above can be used as credit towards future sitting requests unless the cancelled sittings are a result of an early return home after which the first scheduled sitting has commenced. No refunds or credits will be issued for such cancellations.

The holiday 2019 periods are understood as such:

MLK Day (Friday, Jan 18 – Tuesday, Jan 22)

Presidents’ Day (Sunday, Feb 17 – Tuesday, Feb 21)

Easter (Friday, April 19 – Tuesday, April 23)

Memorial Day (Friday, May 24 – Wednesday, May 29)

July 4th (Tuesday, July 2 – Saturday, July 6)

Labor Day (Friday, Aug 30 – Tuesday, Sept. 3)

Columbus Day (Saturday, Oct 12 – Wednesday, Oct 16)

Veteran’s Day (Friday, Nov 8 – Tuesday, Nov 12)

Thanksgiving (Saturday, Nov 16 – Monday, Nov 25)

Christmas (Wednesday, Dec 18 – Friday, Jan 3, 2020)

Tips for the sitter are not required but very much appreciated. We would prefer that you tip sitter directly rather than add to sitting fee payment.