How Booking our Cat Sitting Service Works

LOVE the idea of cat care in your home? It's super easy to get started

Step 1

Request Services

Submit your request via our request services form and we’ll check our sitters’ availability.

Step 2

Receive an invoice

Receive an invoice that details the services you have requested and the total amount due.

Step 3

Set up your account

Register your Time To Pet software portal account and fill in the appropriate care and contact information so that your assigned sitter know exactly what specific care to provide to your cat and home.

Step 4

Meet your sitter

Your assigned sitter will reach out to you to schedule the initial consultation meet and greet where they will meet you and your cat and go over the whole care routine and receive keys.

Step 5

Relax as we comfort your kitty

Relax as we comfort your kitty and send you daily visit updates and pictures on how things are going!

Visit our FAQ section for information about billing, cancellation fees, and holiday scheduling. If you need further assistance about general inquiries, please email us at info@comfortedkitty.com or call us at 925-494-0485. We are here to help you!

What Happens During the Meet & Greet with Our Cat Sitting Team Member?

In order for us to become properly acquainted with your cat and provide to them our highest quality care, we require a initial consultation meet and greet ($25).

1. Before the Meet and Greet, you will set up your online account and provide us with information about your kitty’s care routine. You will receive an invoice for the $25 fee for this meeting.

2. Your assigned Comforted Kitty cat caregiver will come over to your home in order to see if they are a good fit for your cat and also to review the entire visit care routine in detail so that everything is absolutely clear to your sitter and they are fully prepared to meet and exceed your expectations of care of your cat and home.

We firmly believe that meeting you in person beforehand is much better than your sitter just showing up on sitting day one with little more than some written instructions and your cat stressed about a person in their home that they have never met before.

 

Meet your sitter

Discuss care routine

Provide 2 copies of keys

Developing long-term personal relationships with our cat and human clients is something we cherish and take pride in.

What Cat Parents Are Saying

New Client FAQs

Can your sitter share care duties with my family, friend, roommate or neighbor?

Sorry, we do NOT share cat or home care duties with third parties (e.g. friends, family, neighbors, other pet care companies) for liability and safety concerns. We provide our clients with the peace of mind knowing our sitters are bonded and insured. However, a third party entering your home voids this since it makes it impossible to know who the liability falls on if for example doors or windows are left unlocked, property is damaged or missing, or the cat is mis-fed or not medicated correctly. We want to provide to you our highest quality cat and home care to your exact instructions and in order to do this we need to be the sole caregivers. The only exception to this is professional house cleaning persons.

What does the New Client Fee include?

New clients are responsible for a New Client Fee of $25 to register with our services. The fee covers:

  • An initial consultation meet and greet at your home with your assigned sitter from our team for up to an hour so that they can review the entire care routine and see if they will be a good fit for you and your cat.*
  • A permanent client profile record in our secure pet sitting software
  • 24/7 access to our software app to make reservations, pay your invoice, get in touch with your sitter, and more.
  • Registration and nondescript tagging of your home keys in our software.
  • A detailed visit update report sent at the end of each scheduled sitting visit from our pet sitting app that also includes photos of your kitty.
  • Ongoing relationship with your cat that will include a customized care plan to ensure that we perform all of the cat care up to your expectations.

*If we determine that our sitter is not a good fit for your cat, your new client enrollment fee will be refunded.

Please note that any additional consultations you would like scheduled after this meeting will incur a $25 fee.

How far in advance should I contact your services?

Two weeks notice is standard but we prefer at least 7 days notice so that we can have sufficient time to set up the free initial consultation meet and greet. However, we will do our best to fit in shorter notice requests so never hesitate to reach out to us. We do NOT charge a short notice booking fee! The initial consultation meet and greet is an absolute requirement before we can provide any cat sitting services to you.

**If requesting services for the Thanksgiving, Christmas, or New Year’s holidays, we strongly suggest contacting us at least two months prior and preferably three months in order to have the best chance of securing a reservation since we book up so quickly.

How will I know how my cat is doing while I’m on vacation?

We totally understand how difficult it is to be away from your beloved feline family member and wonder how they are doing! That is why we always send you a detailed daily visit update to let you know how your cat is doing (appetite, mood, energy level), what they enjoyed doing that day (playtime, brushing, petting), the status of your home, and any questions or concerns that came up. And perhaps best of all we will send you pictures of your kitty! Our industry-leading pet sitting app conveniently allows these to be sent as a push notification on your phone or via email and given these updates are stored securely in our system, you can review them anytime you want. And you can stay in constant contact with your assigned sitter by corresponding directly with them in the app anytime you like. All of this gives you the peace of mind that your sitter is arriving each day and staying engaged with your cat.

What is your key policy?

We require two copies of your home keys (one set as a backup for emergencies, lockouts, or in case your keys should stop working or break in the lock), given to your sitter at the time of the initial consultation meet and greet. If your apartment complex does not allow duplicating the necessary keys or fobs or you are otherwise unable to give us a single set at the initial consultation, a $15 pickup fee will be charged for the sitter to pick them up from you at a later date before the start of the first scheduled sitting. Alternatively, we welcome having keys stored securely in a lockbox for the sitter to retrieve on the first visit and return to it on the last visit. This avoids all of the fees and extra liability noted above. And it makes things very simple to coordinate for future sitting requests. For security and confidentiality, your keys are labeled with a random numerical code. We never put your name, address, or other easily identifiable information on your keys.

What forms of payment do you accept?

We accept all major credit cards, as well as Venmo, Square Cash, Google Pay, Chase QuickPay and Paypal. We also accept personal checks. We do NOT accept cash. Credit card and ACH bank debit payments are made conveniently through our pet sitting software app, Time To Pet, and will incur a 3% fee.

What is your cancellation policy?

Because our cat sitters carefully schedule their time to accommodate the cats in their care, and because their schedules are sometimes completely full and we cannot resell the time that has been expressly held and reserved for you, we hold the following cancellation policies:

– There are NO cash refunds or credits given for either late departures or earlier returns home from a trip.

Non-Holidays:

– Same-day cancellations are non-refundable. Next day cancellations are subject to fee equivalent to 50% of remaining invoice total. Other 50% will be held on file as credit to use on future services.

Non-Winter Holidays

Easter: Friday, Apr 19 – Tuesday, Apr 23
Memorial Day: Friday, May 24 – Wednesday, May 29
Independence Day: Tuesday, Jul 2 – Saturday, Jul 6
Labor Day: Friday, Aug 30 – Tuesday, Sep 3
Columbus Day: Saturday, Oct 12 – Wednesday, Oct 16
Veteran’s Day: Friday, Nov 8 – Tuesday, Nov 12

-Cancellations more than 48 hours notice receive 50% credit.
-Cancellations less than 48 hours notice 100% forfeited.

Winter Holiday Periods:

Thanksgiving: November 25 – December 1, 2019.
Christmas/New Year’s: December 22 – January 2, 2020

-All reservations must be paid in full at booking.
-Cancellations 21 days prior to the first visit are entitled to 100% credit that can be used towards future visits.
-Cancellations 7-22 days prior receive 50% credit, remainder forfeited.
-Cancellations 6 days or less 100% forfeited.

* Please remember that we are sometimes booked months in advance for holiday services and eventually have to turn down other cat parents, and sitters often give up plans with friends and family to care for your cat.

925-494-0485 info@comfortedkitty.com

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