How Booking our Cat Sitting Service Works

LOVE THE IDEA OF PET SITTING SERVICES FOR CATS IN YOUR HOME? IT'S SUPER EASY TO GET STARTED

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pet sitter, How Our Cat Sitting Process Works, The Comforted Kitty

Step 1

Request Services

Submit your request via our online request services form or using our mobile app and we’ll check our sitters’ availability.

pet sitter, How Our Cat Sitting Process Works, The Comforted Kitty

Step 2

Receive an invoice

Receive an invoice that details the services you have requested and the total amount due.

pet sitter, How Our Cat Sitting Process Works, The Comforted Kitty

Step 3

Set up your account

Register your Time To Pet™ software portal account and fill in the appropriate care and contact information so that your assigned sitter know exactly what your cat and home may need. Please note, specific care instructions can be added for each visit scheduled.

pet sitter, How Our Cat Sitting Process Works, The Comforted Kitty

Step 4

Meet your sitter

Shortly after completing a request form, your assigned sitter will reach out to you to schedule the initial consultation meet and greet where they will meet you and your cat and go over the whole care routine and receive keys. We assign one sitter for your entire trip so that the only person entering your home you will have met before.

pet sitter, How Our Cat Sitting Process Works, The Comforted Kitty

Step 5

Relax as we comfort your kitty

Relax as we comfort your kitty and send you daily visit updates and pictures on how things are going! If you have any questions or comments for us, we make it easy for you to reach us via our app!

Visit our FAQ section for information about hiring a cat sitter, billing, cancellation fees, and holiday scheduling. 

Have questions? Shoot us an email (info@comfortedkitty.com) or call/text us (925-494-0485)

What Happens During the Meet & Greet with Your Cat Sitter?

We firmly believe that meeting you in person beforehand is much better than your sitter just showing up on sitting day one with little more than some written instructions.

In order for us to become properly acquainted with your cat and provide them with the highest quality care, we require an initial consultation meet and greet session ($20 in-person/$15 virtual).

Not only does a meet and greet allow us to understand your cats unique needs better, it should also help you instill trust in our company to meet your expectations. After all, we will be working in your home.

In addition, our company needs to make sure our cat sitters are safe working with you in your home environment and that it’s a fit.

We assign one sitter for your entire trip so that you will have met the person entering your home and not have a different sitter each day.

Curious How To Get Started?

1. Before the Meet and Greet, you will need to set up your online account and provide us with information about your kitty’s care routine. 

2. Your assigned cat caregiver will come over to your home at the scheduled time and determine whether they are a good fit for your cat. During the visit, your sitter will review the entire visit care routine in detail so that everything is absolutely clear and they feel fully prepared to meet and exceed your expectations.

3. Once the initial visit comes to a close, we will confirm the sittings once more and then be there on day one of your trip!

Have questions? Shoot us an email (info@comfortedkitty.com) or call/text us (925-494-0485)

pet sitter, How Our Cat Sitting Process Works, The Comforted Kitty

Meet your sitter

pet sitter, How Our Cat Sitting Process Works, The Comforted Kitty

Discuss care routine

pet sitter, How Our Cat Sitting Process Works, The Comforted Kitty

Provide copy of keys

Developing long-term personal relationships with our cat and human clients is something we cherish and take pride in.

What Cat Parents Are Saying

The Comforted Kitty is an excellent pet sitting service! Daniel takes great care of our kitty Linus each time we travel, not only checking food and water and litter box, but also t...

I would highly recommend the Comforted Kitty to anyone in the area looking for a highly dependable, conscientious fellow cat lover to care for their feline companion(s)....

Daniel's service is thorough and comprehensive. He is the cats meow! I initially hoped to ask for every other day to try to save money, but having the peace of mind was well worth ...

New Client FAQs

Can your sitter share care duties with my family, friend, roommate or neighbor?

Sorry, we do NOT share cat or home care duties with third parties (e.g. friends, family, neighbors, other pet care companies) for liability and safety concerns. We provide our clients with the peace-of-mind knowing your sitter is bonded and insured. However, a third party entering your home voids this since it makes it impossible to know who the liability falls on if for example, doors or windows are left unlocked, property is damaged or missing, or the cat is mis-fed or not medicated correctly. We want to provide to you our highest quality cat care and home care — to your exact instructions. In order to do this, your sitter needs to be your sole cat caregiver and house sitter while you’re away. (An exception to this is regarding professional house cleaning persons.)

Have questions? Shoot us an email (info@comfortedkitty.com) or call/text us (925-494-0485)

What is included in onboarding as a new client?

New client set up involves:

  • An initial consultation meet and greet at your home with your assigned cat and house sitter for up to an hour, so together the entire expected routine can be reviewed. This is also a great time to make sure the sitter will be a good fit for you and your cat.
  • A permanent client profile record in our secure pet sitting software
  • 24/7 access to our software app to make reservations, get in touch with your sitter, and more.
  • Registration and nondescript tagging of your home keys in our software.
  • A detailed visit update report sent at the end of each scheduled cat sitting visit, via the app, that also includes photos of your kitty.
  • An ongoing relationship with your cat that will include a customized care plan to ensure that we perform all of the cat care up to your expectations.

Have questions? Shoot us an email (info@comfortedkitty.com) or call/text us (925-494-0485)

How far in advance should I contact your services?

Two weeks notice is standard for our cat sitting services but we prefer at least 7 days notice so that we can have sufficient time to set up the initial consultation meet and greet. However, we will do our best to fit in shorter notice requests, so never hesitate to reach out to us. We do NOT charge a short notice booking fee! However, the initial consultation meet and greet is an absolute requirement before we can provide any cat sitting services to you.

**If requesting pet sitting services for the Thanksgiving, Christmas, or New Year’s holidays, we strongly suggest contacting us at least two months prior — and preferably three months ahead — in order to have the best chance of securing a reservation since we book up so quickly over these holidays!

Have questions? Shoot us an email (info@comfortedkitty.com) or call/text us (925-494-0485)

How will I know how my cat is doing while I’m on vacation?

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We totally understand how difficult it is to be away from your beloved feline family member and wonder how they are managing! That is why your sitter will always send you a detailed daily visit update to let you know how your cat is doing (appetite, mood, energy level), what they enjoyed doing that day (playtime, brushing, petting), the status of your home, and any questions or concerns that came up. And perhaps best of all, the sitter will send you pictures of your kitty! Our industry-leading pet sitting app conveniently allows these to be sent as a push notification to your phone or via email and given these updates are stored securely in our system, you can review them any time you want. You can also stay in constant contact with your sitter by corresponding directly with them via the app anytime you like. All of this gives you the peace of mind that your sitter is arriving each day, staying engaged with your cat, and that he, she or “they” are doing fine!

Have questions? Shoot us an email (info@comfortedkitty.com) or call/text us (925-494-0485)

What is your key policy?

We require at least one copy of your home keys (two copies are preferable so that one set is a backup for emergencies, lockouts, or in case your keys should stop working or break in the lock), given to your sitter at the time of the initial consultation meet and greet. If your apartment complex does not allow duplicating the necessary keys or fobs or you are otherwise unable to give us a single set at the initial consultation, a $20 pickup fee will be charged for the sitter to pick them up from you at a later date before the start of the first scheduled sitting. Alternatively, we welcome having keys stored securely in a lockbox for the sitter to retrieve on the first visit and return to it on the last visit. This avoids all of the fees and extra liability noted above. And it makes things very simple to coordinate for future sitting requests. For security and confidentiality, your keys are labeled with a random numerical code. Your sitter will never put your name, address, or other easily identifiable information on your keys.

Have questions? Shoot us an email (info@comfortedkitty.com) or call/text us (925-494-0485)

What forms of payment do you accept?

We accept credit card or ACH bank transfer via our portal app. Please pay all gratuities to your sitter directly.

Have questions? Shoot us an email (info@comfortedkitty.com) or call/text us (925-494-0485)

What is your cancellation policy?

Because our cat sitters carefully schedule their time to accommodate the cats in their care, and because their schedules are sometimes completely full and we cannot resell the time that has been expressly held and reserved for you, we hold the following cancellation policies:

Non-Holidays:

-More than 48 hours notice from start of first scheduled sitting, there is no charge.
Payment can be held on file for future use or refunded.
-Less than 48 hours notice from start of first scheduled sitting, first scheduled sitting will be charged. Any remaining payment can either be held on file for future use or refunded.

Winter Holiday Periods:

Thanksgiving Period
Christmas/New Year’s Period

  • We require a 5 visit minimum order. Less visits can be scheduled if difference is paid.
  • A 50% deposit on invoice total is due within 48 hours of booking. The remaining 50% is due after the meet and greet with your assigned sitter has been completed (if the sitter is not a good fit for you, we will gladly refund your deposit).
  • Our new client free sitting offer does not apply.
  • Cancellations at least 7 days prior to the first visit are entitled to 100% credit that can be used towards future visits.
  • Cancellations 6 days or less 100% forfeited.
  • There are no refunds or credits for early return home from trip.

* Please remember that we are sometimes booked months in advance for holiday services and eventually have to turn down other cat parents, and sitters often give up plans with friends and family to care for your cat.

Have questions? Shoot us an email (info@comfortedkitty.com) or call/text us (925-494-0485)

925-494-0485 info@comfortedkitty.com