Sorry, we do NOT share cat or home care duties with third parties (e.g. friends, family, neighbors, other pet care companies) for liability and safety concerns. We provide our clients with the peace-of-mind knowing your sitter is bonded and insured. However, a third party entering your home voids this since it makes it impossible to know who the liability falls on if for example, doors or windows are left unlocked, property is damaged or missing, or the cat is mis-fed or not medicated correctly. We want to provide to you our highest quality cat care and home care — to your exact instructions. In order to do this, your sitter needs to be your sole cat caregiver and house sitter while you’re away. (An exception to this is regarding professional house cleaning persons.)

Have questions? Shoot us an email (info@comfortedkitty.com) or call/text us (925-494-0485)

New client set up involves:

• An initial consultation meet and greet at your home with your assigned cat and house sitter for up to an hour, so together the entire expected routine can be reviewed. This is also a great time to make sure the sitter will be a good fit for you and your cat.
• A permanent client profile record in our secure pet sitting software
• 24/7 access to our software app to make reservations, get in touch with your sitter, and more.
• Registration and nondescript tagging of your home keys in our software.
• A detailed visit update report sent at the end of each scheduled cat sitting visit, via the app, that also includes photos of your kitty.
• An ongoing relationship with your cat that will include a customized care plan to ensure that we perform all of the cat care up to your expectations.

Have questions? Shoot us an email (info@comfortedkitty.com) or call/text us (925-494-0485)

Two weeks notice is standard for our cat sitting services but we prefer at least 7 days notice so that we can have sufficient time to set up the initial consultation meet and greet. However, we will do our best to fit in shorter notice requests, so never hesitate to reach out to us. We do NOT charge a short notice booking fee! However, the initial consultation meet and greet is an absolute requirement before we can provide any cat sitting services to you.

**If requesting pet sitting services for the Thanksgiving, Christmas, or New Year’s holidays, we strongly suggest contacting us at least two months prior — and preferably three months ahead — in order to have the best chance of securing a reservation since we book up so quickly over these holidays!

Have questions? Shoot us an email (info@comfortedkitty.com) or call/text us (925-494-0485)

We totally understand how difficult it is to be away from your beloved feline family member and wonder how they are managing! That is why your sitter will always send you a detailed daily visit update to let you know how your cat is doing (appetite, mood, energy level), what they enjoyed doing that day (playtime, brushing, petting), the status of your home, and any questions or concerns that came up. And perhaps best of all, the sitter will send you pictures of your kitty! Our industry-leading pet sitting app conveniently allows these to be sent as a push notification to your phone or via email and given these updates are stored securely in our system, you can review them any time you want. You can also stay in constant contact with your sitter by corresponding directly with them via the app anytime you like. All of this gives you the peace of mind that your sitter is arriving each day, staying engaged with your cat, and that he, she or “they” are doing fine!

Have questions? Shoot us an email (info@comfortedkitty.com) or call/text us (925-494-0485)

We require at least one copy of your home keys (two copies are preferable so that one set is a backup for emergencies, lockouts, or in case your keys should stop working or break in the lock), given to your sitter at the time of the initial consultation meet and greet. If your apartment complex does not allow duplicating the necessary keys or fobs or you are otherwise unable to give us a single set at the initial consultation, a $20 pickup fee will be charged for the sitter to pick them up from you at a later date before the start of the first scheduled sitting. Alternatively, we welcome having keys stored securely in a lockbox for the sitter to retrieve on the first visit and return to it on the last visit. This avoids all of the fees and extra liability noted above. And it makes things very simple to coordinate for future sitting requests. For security and confidentiality, your keys are labeled with a random numerical code. Your sitter will never put your name, address, or other easily identifiable information on your keys.

Have questions? Shoot us an email (info@comfortedkitty.com) or call/text us (925-494-0485)

We accept credit card or ACH bank transfer via our portal app. Please pay all gratuities to your sitter directly.

Have questions? Shoot us an email (info@comfortedkitty.com) or call/text us (925-494-0485)

Because our cat sitters carefully schedule their time to accommodate the cats in their care, and because their schedules are sometimes completely full and we cannot resell the time that has been expressly held and reserved for you, we hold the following cancellation policies:

Non-Holidays:

-More than 48 hours notice from start of first scheduled sitting, there is no charge.
Payment can be held on file for future use or refunded.
-Less than 48 hours notice from start of first scheduled sitting, first scheduled sitting will be charged. Any remaining payment can either be held on file for future use or refunded.

Winter Holiday Periods:

Thanksgiving Period
Christmas/New Year’s Period

• We require a 5 visit minimum order. Less visits can be scheduled if difference is paid.
• A 50% deposit on invoice total is due within 48 hours of booking. The remaining 50% is due after the meet and greet with your assigned sitter has been completed (if the sitter is not a good fit for you, we will gladly refund your deposit).
• Our new client free sitting offer does not apply.
• Cancellations at least 7 days prior to the first visit are entitled to 100% credit that can be used towards future visits.
• Cancellations 6 days or less 100% forfeited.
• There are no refunds or credits for early return home from trip.

* Please remember that we are sometimes booked months in advance for holiday services and eventually have to turn down other cat parents, and sitters often give up plans with friends and family to care for your cat.

Have questions? Shoot us an email (info@comfortedkitty.com) or call/text us (925-494-0485)